Contact Information

General Information

This page explains the official communication channels available for support requests, account-related questions, privacy inquiries, complaints, and formal correspondence. Users should choose the most relevant contact method based on the subject and urgency of the request.

For security reasons, any request connected with an account, payment, verification, or personal data should include enough information to identify the matter without disclosing unnecessary sensitive details.

Official Contact Methods

Email: [email protected]

Online contact form: Users can submit inquiries through the secure contact form or support section available on the website. This channel is suitable for general questions, technical issues, account requests, and complaints.

Postal address: Novatrix SRL, registration number 3-102-893958, Province 03 of Cartago, County 07 of Oreamuno, Potrero Cerrado, North Side of Manuel Avila Camacho School, Costa Rica.

Live chat: Where available on the website, live chat can be used for quick support questions and basic account guidance.

Submitting an Inquiry

When submitting a request, include a clear subject line, the relevant website or account identifier where applicable, and a concise description of the issue. This helps the support team route the request correctly and respond with fewer follow-up questions.

Do not send full payment card numbers, passwords, authentication codes, or other unnecessary confidential information by email or through a form.

Response Timeframes

Response times may vary depending on the complexity of the request and the amount of information provided. General support questions are normally reviewed before formal legal or regulatory correspondence, unless the request is marked as urgent and includes a valid reason.

If additional verification is required, the response may ask for supporting information or documents before the matter can be completed.

Privacy and Data Protection Requests

Requests related to access, correction, deletion, restriction, objection, or portability of personal data should be sent through the official email channel or the website support form. The request should clearly state the privacy right being exercised.

The operator may request additional information to confirm the identity of the person making the request before taking action on personal data.

Regulatory and Legal Requests

Formal notices from regulators, public authorities, legal representatives, or law enforcement bodies should be submitted in writing through the official email channel or sent to the postal address listed above.

Legal correspondence should identify the requesting party, the legal basis for the request, and any deadline or reference number connected with the matter.

Updates to Contact Information

Contact details may be updated if the operator changes its support processes, registered details, or communication channels. Users should check the website for the latest published contact information before sending time-sensitive correspondence.